Refund and Returns Policy – SRK Pharmaceuticals

Overview

Our refund and returns policy lasts 24 hrs days. If 24 hrs have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to the nature of pharmaceutical products, medicines and drug products are generally non-returnable and non-refundable once delivered, except where the product is received damaged, defective, incorrect, recalled, or where a return is specifically authorized by SRK Pharmaceuticals.

We follow appropriate pharmaceutical handling and storage requirements. Products that have been delivered to a customer cannot ordinarily be returned to inventory for resale because product quality, storage conditions, temperature control and chain of custody cannot always be independently verified.

Non-Returnable Pharmaceutical Products

The following products are generally not eligible for return or exchange:

Prescription medicines and pharmaceutical drug products
Controlled, restricted or regulated medicines, where applicable
Cold-chain and temperature-sensitive medicines
Vaccines, biologics and other temperature-sensitive products
Opened, used or partially used medicines
Medicines with damaged, altered or removed packaging
Medicines with broken seals or tampered packaging
Products that have been stored outside the recommended temperature or storage conditions
Products supplied specifically against a patient’s prescription or special order
Products that have been specially sourced or imported for a particular customer/patient
Products with missing batch number, expiry information or original labeling
Products returned without prior authorization from SRK Pharmaceuticals
Expired medicines or products returned after the permitted return period

Additional Non-Returnable Items

The following are also generally non-returnable:

Medical and pharmaceutical consumables supplied for specific use
Diagnostic products and laboratory reagents, where applicable
Nutritional and healthcare products where return is not permitted due to product integrity requirements
Temperature-sensitive healthcare products
Products subject to special import, regulatory or distribution restrictions

Proof of Purchase

To request a return, replacement or refund for an eligible product, the customer must provide:

Invoice/order number
Proof of purchase
Product name and strength
Batch/Lot number
Photographs of the product and packaging, where applicable
Reason for the return
Evidence of damage or incorrect supply, where applicable

Damaged, Incorrect or Defective Products

If the customer receives a wrong product, damaged package, tampered package or product with a suspected quality defect, the customer should notify SRK Pharmaceuticals as soon as possible after delivery, preferably within 48 hours.

The product should be retained in its original packaging and stored according to the labeled storage conditions until instructions are provided by SRK Pharmaceuticals.

Following verification, SRK Pharmaceuticals may arrange for:

Replacement of the product;
Refund, where applicable; or
Another appropriate resolution in accordance with applicable regulations and the circumstances of the case.

Products With Suspected Quality Issues

If a customer suspects a quality defect, contamination, temperature excursion, damaged packaging or other pharmaceutical quality issue, the product should not be used. The customer should immediately contact SRK Pharmaceuticals and provide the batch/lot details and supporting information.

The product may be subject to a quality investigation, including verification with the manufacturer, importer or authorized supply chain partner.

Partial Refunds / Refund Restrictions

A refund or replacement may not be available where:

The product has been opened or used;
The product has been damaged after delivery due to improper handling or storage;
The product has been exposed to temperatures outside the manufacturer’s recommended conditions;
The original packaging, label, batch number or seal has been removed or altered;
The customer ordered the wrong product, strength or quantity;
The product was specially sourced/imported against a confirmed order;
The return was made without prior authorization;
The customer cannot provide reasonable proof of purchase;
The product is returned after the applicable return-notification period.

Important Pharmaceutical Return Requirement

Please do not return any medicine directly to the manufacturer, distributor, pharmacy or any third party without prior written authorization from SRK Pharmaceuticals.

Any authorized return must follow the return instructions provided by SRK Pharmaceuticals so that the product can be appropriately assessed for quality, storage conditions, traceability and regulatory compliance.

SRK Pharmaceuticals reserves the right to refuse a return where accepting the product could compromise pharmaceutical product quality, patient safety, regulatory compliance or the integrity of the supply chain.